Troubleshooting: The Basic Steps Involved In Troubleshooting

Troubleshooting is an innate skill that many of us either have or don’t. It’s the ability to find the underlying causes of problems and take action accordingly. Whether it be a malfunctioning computer, car, oven or any other device, troubleshooting is all about finding out the problem and solving it as quickly as possible to avoid further damage or inconvenience. In this blog post, we will cover some basic steps involved in troubleshooting anything from computers to cars.

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What Is Troubleshooting?

The definition of troubleshooting is the process of finding and correcting faults in a device or system. It’s important to note that troubleshooting is not just about fixing the problem. It’s also about identifying the cause so that you can take steps to prevent it from happening again. This may involve changing some habits or behaviour or simply being more vigilant when using a particular device.

Troubleshooting usually starts with identifying the symptoms of the problem. Once you have a good understanding of what’s wrong, you can begin to look for possible solutions. There are many different ways to solve a problem, but not every solution will work for every situation. It’s important to be creative and think outside the box when trying to fix a problem.

Step 1: Identify The Symptoms Of The Problem.

The first step in solving a problem is to identify it and understand what’s going on. We have all been there when our computer or phone won’t turn on, but this isn’t always just a case of plugging it back into charge to solve! Many times people will assume that their device has stopped working simply because they pushed the power button and nothing happened. However, before you go throwing away your laptop or running for cover at home thinking your car no longer works, be sure to check other things like Is the power cord plugged in?


Are there any indication lights are switched on?

Do I hear anything unusual such as weird sounds/clicks/squeaks from the device?

Could it be a case of too many open files etc? Make sure you are certain that your problem is not something simple before moving on to the next step.

Once you have identified what exactly seems to be wrong with the device, proceed with diagnosing further in order to find out where specifically there might be an issue. It could simply be a loose connection (e.g., power cord) or a bad battery, so don’t jump straight to conclusions and assume things like water damage until you know for definite!


Step 2: Gather relevant information.

Now you have to get relevant information about the product or service that is not working properly so it can be diagnosed and fixed accordingly. The good news is, in most cases, this doesn’t require much effort since manufacturers of many devices provide diagnostic tools online. If your car isn’t starting, for example, there are several different tests that could help identify whether it’s a battery issue (the easy fix), starter motor failure (more difficult) or something else altogether like an electrical problem with other components such as lights etc.

Once you know what exactly is wrong with the device, for example you’re experiencing screen problems,  proceed with figuring out how to solve the problem! There might be specific instructions on the manufacturer website regarding diagnostics test results but worry if these aren’t provided; many times, it’s just a question of googling the issue and looking for solutions from other users who may have had similar problems.

In some cases, you might even be able to find instructional videos on how to fix simple things like replacing a laptop screen or fixing a leaking tap etc. However, if the problem is more complex and beyond your knowledge or skill set, then it’s time to bring in the professionals!

This brings us to our next step…


Step 3: Attempt To Fix The Problem

This is usually where the majority of people give up and go to a technician. It’s understandable. After all, who wants to waste time trying to fix something that might not even work in the end? But before you do that, try troubleshooting it yourself! In many cases, this is all you need to do in order to solve the problem.

Even if it doesn’t work out, you would have learned something new and can then move on to getting professional help. Plus, there’s always satisfaction in knowing that you fixed something yourself without having to spend extra money on a technician or service call.

If at any point during your attempts at fixing the device, you feel like you’re going over your head or just don’t know

If all else fails and you can’t seem to identify or solve the problem yourself despite trying everything possible – don’t be afraid to ask for help! There are plenty of online communities as well as experts who will be more than happy to assist with troubleshooting (for a price, of course). It’s always better to ask for help sooner rather than later since it could save you time and money in the long run.


In some cases, manufacturers might even have a helpline specifically for customers with problems relating to their product. So whether it be something as simple as changing a fuse or dealing with a more complex issue such as software corruption, don’t be afraid to seek professional assistance!

Step 4: Document The Solution


Once the problem has been fixed, you might want to document it so that if in future, someone else comes across this same issue, they can use your instructions/documentation as a reference point. And who knows? You just might be able to save somebody some time and money!

Troubleshooting is an important part of any job or activity where something needs fixing, whether it’s a car engine or a piece of software on your home computer. It’s not always going to go smoothly, but with these basic steps involved – there should never be anything making troubleshooting seem complicated again!